Subscription Sale 25% OFF

How to cancel a subscription:

First log in to your Canadian Protein account, navigate to your account details and select “Manage Subscriptions”

Select your subscription:

Next select the product you’d like to cancel your subscription for, if there’s more than 1 product repeat the following steps for each product you’d like to cancel a subscription for

Scroll down and click “Cancel Subscription”

Select “Cancel”

Once you’ve completed your cancellation you will receive an email to confirm your subscription has been cancelled.

How to skip an order:

First log in to your Canadian Protein account, navigate to your account details and select “Manage Subscriptions”

Select “See all upcoming orders”:

Next click the “Skip” button

Select “Skip this order” to skip your next order.

How to swap a product on an order:

First log in to your Canadian Protein account, navigate to your account details and select “Manage Subscriptions”

Select your subscription:

Next select the product you’d like to swap in your upcoming order, if there’s more than 1 product you’d like to swap repeat the following steps for each product

Scroll down and click “Swap Product”

You’ll then be prompted to search for a product. You will then select the product you’d like to swap for.

Changing your subscription shipping address does not alter your Canadian Protein account shipping address - they are not linked. **

How to change your shipping address:

First log in to your Canadian Protein account, navigate to “Shipping addresses”

You’ll then select the “Edit address” button to edit your shipping address.

How to change your payment method:

First log in to your Canadian Protein account, navigate to “Payment Method”

Next click the “Edit” button

Then click the “Send update email”

An email will be sent to you with instructions to proceed.

How to edit the quantity of products in your order:

First log in to your Canadian Protein account, navigate to your account details and select “Manage Subscriptions”

Select your subscription:

Next select the product you’d like to edit the quantity for, if there’s more than 1 product repeat the following steps for each product.

Select the quantity tab to adjust your order

Next you’ll add or remove the quantity you want and click the “Update quantity” button to successfully update your order

How to change the frequency of your order:

First log in to your Canadian Protein account, navigate to your account details and select “Manage Subscriptions”

Select your subscription:

Next select the product you’d like to edit the frequency for, if there’s more than 1 product repeat the following steps for each product.

Next scroll down to click the frequency tab

Next you’ll select from 14, 30, 45, 60 or 90 days frequency and click the “Update frequency” button to confirm

How to edit your next shipment date:

First log in to your Canadian Protein account, navigate to your account details and select “Manage Subscriptions”

Select your subscription:

Next select the “Order date” tab

Next you’ll select the date you’d like to receive your next shipment and click the “Update next order date”

How to add a one-time item to your order:

First log in to your Canadian Protein account, navigate to your account details and select “Manage Subscriptions”

Navigate to the “Subscriptions” tab

Next you’ll click the “Add product” button

Search the product you’d like to add

After selecting the product, click the “Onetime” option

Repeat the same steps for every product you’d like to add. **